Hi, after I have completed and passed a quiz, and I click on the PDF certificate link listed in the Community Quizzes "My Responses" menu item, I get a "Page not found" error.

Here is the error the server sent me:

A PHP Exception occurred on your site. Here you can find the stack trace:

Exception Type: Exception
File: /home/customer/www/mywebsite.com/public_html/components/com_communityquiz/models/response.php
Line: 1484
Message: You don't have permission to access this. Please contact a website administrator if this is incorrect.

#0 /home/customer/www/mywebsite.com/public_html/components/com_communityquiz/controllers/response.php(67): CommunityQuizModelResponse->createPdfCertificate(33, 439)
#1 /home/customer/www/mywebsite.com/public_html/libraries/src/MVC/Controller/BaseController.php(730): CommunityQuizControllerResponse->downloadCertificate()
#2 /home/customer/www/mywebsite.com/public_html/components/com_communityquiz/communityquiz.php(28): Joomla\CMS\MVC\Controller\BaseController->execute('certificate')
#3 /home/customer/www/mywebsite.com/public_html/libraries/src/Dispatcher/LegacyComponentDispatcher.php(71): require_once('/home/customer/...')
#4 /home/customer/www/mywebsite.com/public_html/libraries/src/Dispatcher/LegacyComponentDispatcher.php(73): Joomla\CMS\Dispatcher\LegacyComponentDispatcher::Joomla\CMS\Dispatcher\{closure}('/home/customer/...')
#5 /home/customer/www/mywebsite.com/public_html/libraries/src/Component/ComponentHelper.php(361): Joomla\CMS\Dispatcher\LegacyComponentDispatcher->dispatch()
#6 /home/customer/www/mywebsite.com/public_html/libraries/src/Application/SiteApplication.php(218): Joomla\CMS\Component\ComponentHelper::renderComponent('com_communityqu...')
#7 /home/customer/www/mywebsite.com/public_html/libraries/src/Application/SiteApplication.php(261): Joomla\CMS\Application\SiteApplication->dispatch()
#8 /home/customer/www/mywebsite.com/public_html/libraries/src/Application/CMSApplication.php(306): Joomla\CMS\Application\SiteApplication->doExecute()
#9 /home/customer/www/mywebsite.com/public_html/includes/app.php(58): Joomla\CMS\Application\CMSApplication->execute()
#10 /home/customer/www/mywebsite.com/public_html/index.php(32): require_once('/home/customer/...')
#11 {main}
Request information
GET variables
Array
(
[id] => 33
[task] => response.certificate
[rid] => 439
)
POST variables
Array
(
)
COOKIE variables
Array
(
[jch_optimize_no_cache_user_state] => user_logged_in
[randomcookietextgoeshere] => 428
[spcookie_status] => ok
[randomcookietextgoeshere] => randomcookietextgoeshere
[admintools_adminaccess_randomcookietextgoeshere] => randomcookietextgoeshere
[roundcube_sessid] => randomcookietextgoeshere
[randomcookietextgoeshere] => 433
[randomcookietextgoeshere] => 434
[cbtabsCB] => cbtabnav11
[randomcookietextgoeshere] => randomcookietextgoeshere
[joomla_user_state] => logged_in
[joomla_remember_me_randomcookietextgoeshere] => randomcookietextgoeshere.randomcookietextgoeshere
[randomcookietextgoeshere] => 435
[randomcookietextgoeshere] => 436
[randomcookietextgoeshere] => 437
[randomcookietextgoeshere] => 438
[quiz_id_last_visited] => 33
[randomcookietextgoeshere] => 439
)
REQUEST variables
Array
(
[id] => 33
[task] => response.certificate
[rid] => 439
[jch_optimize_no_cache_user_state] => user_logged_in
[randomcookietextgoeshere] => 428
[spcookie_status] => ok
[randomcookietextgoeshere] => randomcookietextgoeshere
[admintools_adminaccess_randomcookietextgoeshere] => randomcookietextgoeshere.randomcookietextgoeshere
[roundcube_sessid] => randomcookietextgoeshere
[randomcookietextgoeshere] => 433
[randomcookietextgoeshere] => 434
[cbtabsCB] => cbtabnav11
[randomcookietextgoeshere] => randomcookietextgoeshere
[joomla_user_state] => logged_in
[joomla_remember_me_randomcookietextgoeshere] => randomcookietextgoeshere.randomcookietextgoeshere
[randomcookietextgoeshere] => 435
[randomcookietextgoeshere] => 436
[randomcookietextgoeshere] => 437
[randomcookietextgoeshere] => 438
[quiz_id_last_visited] => 33
[randomcookietextgoeshere] => 439
)
SERVER variables
Array
(
[REDIRECT_HTTPS] => on
[REDIRECT_UNIQUE_ID] => randomcookietextgoeshere
[REDIRECT_HTTP_AUTHORIZATION] =>
[REDIRECT_STATUS] => 200
[HTTPS] => on
[UNIQUE_ID] => randomcookietextgoeshere
[DynamicTimeout] => 300
[HTTP_AUTHORIZATION] =>
[HTTP_X_PORT] => 64831
[HTTP_X_REAL_IP] => 12.345.67.890
[HTTP_X_FORWARDED_PROTO] => https
[HTTP_HOST] => mywebsite.com
[HTTP_X_ACCEPT_ENCODING] => gzip, deflate, br, zstd
[HTTP_CONNECTION] => close
[HTTP_SEC_CH_UA] => "Microsoft Edge";v="129", "Not=A?Brand";v="8", "Chromium";v="129"
[HTTP_SEC_CH_UA_MOBILE] => ?0
[HTTP_SEC_CH_UA_PLATFORM] => "Windows"
[HTTP_DNT] => 1
[HTTP_UPGRADE_INSECURE_REQUESTS] => 1
[HTTP_USER_AGENT] => Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/129.0.0.0 Safari/537.36 Edg/129.0.0.0
[HTTP_ACCEPT] => text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.7
[HTTP_SEC_FETCH_SITE] => same-origin
[HTTP_SEC_FETCH_MODE] => navigate
[HTTP_SEC_FETCH_USER] => ?1
[HTTP_SEC_FETCH_DEST] => document
[HTTP_REFERER] => https://mywebsite.com/members/cme-courses/my-cme-responses
[HTTP_ACCEPT_LANGUAGE] => en-US,en;q=0.9
[HTTP_PRIORITY] => u=0, i
[HTTP_COOKIE] => jch_optimize_no_cache_user_state=user_logged_in; randomcookietextgoeshere
[PATH] => /usr/local/bin:/usr/bin:/bin:/usr/local/sbin:/usr/sbin:/sbin
[SERVER_SIGNATURE] =>
[SERVER_SOFTWARE] => Apache
[SERVER_NAME] => mywebsite.com
[SERVER_ADDR] => 98.765.432.109
[SERVER_PORT] => 443
[REMOTE_ADDR] => 12.345.67.890
[DOCUMENT_ROOT] => /home/customer/www/mywebsite.com/public_html
[REQUEST_SCHEME] => https
[CONTEXT_PREFIX] =>
[CONTEXT_DOCUMENT_ROOT] => /home/customer/www/mywebsite.com/public_html
[SERVER_ADMIN] => [no address given]
[SCRIPT_FILENAME] => /home/customer/www/mywebsite.com/public_html/index.php
[REMOTE_PORT] => 12136
[REDIRECT_URL] => /members/cme-courses/my-cme-responses
[REDIRECT_QUERY_STRING] => id=33&task=response.certificate&rid=439
[GATEWAY_INTERFACE] => CGI/1.1
[SERVER_PROTOCOL] => HTTP/1.0
[REQUEST_METHOD] => GET
[QUERY_STRING] => id=33&task=response.certificate&rid=439
[REQUEST_URI] => /members/cme-courses/my-cme-responses?id=33&task=response.certificate&rid=439
[SCRIPT_NAME] => /index.php
[PHP_SELF] => /index.php
[REQUEST_TIME_FLOAT] => 1728512835.1043
[REQUEST_TIME] => 1728512835
)

How can I resolve this?

Screenshots attached in case helpful.