Blank white pages after install

sertrasurvey
sertrasurvey
  • sertrasurvey
  • 6 months ago

We have just tried to install community survey but are having troubles. Steps taken to install:

1- install pkg_cjlib.zip (latest 2.4.0)
2- install pkg_communitysurveys_v4.0.2

No problems are reported when installed but all front-end website goes blank and most of the back-end also goes blank (blank pages).

PHP log is throwing the following whenever we click on problematic links:
(example)
[Thu Jan 14 10:04:35.125017 2016] [:error] [pid 32248:tid 140069046277888] [client xxx.xxx.xxx.xxx:46509] PHP Fatal error:  Class 'JComponentRouterBase' not found in /var/www/html/components/com_communitysurveys/router.php on line 13, referer: http://www.website.com.sv/administrator/index.php?option=com_plugins&view=plugins

Environment tech details:


Joomla version: Joomla! 3.2.3 Stable
PHP version: 5.5.8
MySQL version: 5.1.71

Joomla system is unusable at this time!

Please advice.

Access to viewing replies is restricted.
Showing 14 of 14 replies
You do not have permissions for replying to this topic.
Loading...
Confirm delete? This action is irreversible and the data will be deleted permanently. Do you want to continue? Confirm Add New Delete Unpublish Cancel Import Uninstall The selected item successfully deleted.
Shondalai