Blank white pages after install

  • sertrasurvey
  • 6 months ago

We have just tried to install community survey but are having troubles. Steps taken to install:

1- install (latest 2.4.0)
2- install pkg_communitysurveys_v4.0.2

No problems are reported when installed but all front-end website goes blank and most of the back-end also goes blank (blank pages).

PHP log is throwing the following whenever we click on problematic links:
[Thu Jan 14 10:04:35.125017 2016] [:error] [pid 32248:tid 140069046277888] [client] PHP Fatal error:  Class 'JComponentRouterBase' not found in /var/www/html/components/com_communitysurveys/router.php on line 13, referer:

Environment tech details:

Joomla version: Joomla! 3.2.3 Stable
PHP version: 5.5.8
MySQL version: 5.1.71

Joomla system is unusable at this time!

Please advice.

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